FAQ

Orders are typically dispatched within 1–3 business days from our Sydney warehouse. Standard shipping usually arrives within 2–8 business days depending on your location. Express shipping usually arrives within 1-3 business days. We use Australia Post and Couriers Please as our shipping partners.

Yes! Express shipping options are available at checkout for faster delivery Australia-wide.

Once your order has been dispatched, you'll receive a tracking email with your tracking number and shipping updates.

Please check around your property, mailbox, or with neighbours first. If you still can't locate your parcel, contact us and we'll help investigate with the courier.

Currently, we primarily ship within Australia. International shipping isn't available at present.

We don't currently offer a priority processing service. However, if you need your order urgently, please email us as soon as possible after placing your order. While we can't guarantee expedited processing, we'll always do our best to accommodate urgent requests where possible.

No, we're currently an online-only retailer. All orders are packed and dispatched from our warehouse in Sydney, Australia, allowing us to deliver authentic Korean skincare, hair care and beauty products to customers nationwide.

Our friendly customer support team is here to help! You can reach us by:

• Email: sales@kbeautyaustralia.com.au
• Social Media: Send us a direct message on Facebook or Instagram

We aim to respond to all enquiries as quickly as possible during business hours.

We accept a range of secure payment methods, including:

• Apple Pay
• Google Pay
• Visa
• Mastercard
• American Express
• PayPal
• PayPal Pay in 4

All payments are processed securely to ensure a safe and convenient shopping experience.

We accept returns for unopened and unused products within 30 days of delivery.

Please contact us within 24 hours of receiving your order with photos of the damaged item and packaging so we can assist you quickly.

At this time, we do not offer direct exchanges. We recommend placing a new order once your return is approved.

We're so sorry! Contact us with your order number and a photo of the incorrect item, and we'll resolve it as quickly as possible.

Yes. All products sold by KBeauty Australia are 100% genuine and sourced directly from authorised Korean brands and distributors. We have been proudly supplying authentic Korean skincare, hair care and beauty products to customers across Australia since 2017.

We ship all orders directly from our Sydney warehouse, so you can shop with confidence knowing you're receiving authentic products.

Absolutely! We know choosing the right products can feel overwhelming, especially if you're new to K-beauty.

The best place to start is our Skin Quiz, which provides personalised product recommendations based on your skin type and concerns.

If you'd prefer personalised advice from our team, we're always happy to help. Simply email us at sales@kbeautyaustralia.com.au with:

• Your skin type (if known)
• Your main skin concerns (e.g. acne, pigmentation, dryness, sensitivity, ageing)
• Your current skincare routine (if any)

We'll recommend a routine tailored to your skin and goals.

Many Korean brands regularly update their packaging while keeping the formula the same (or making minor improvements). If you receive packaging that looks different from the images on our website, rest assured your product is genuine. We update our product images as quickly as possible, but packaging may vary during manufacturer transitions.

Popular products can sell out quickly. If an item is out of stock, click "Notify Me" on the product page to receive an email as soon as it's available again.

Many of our products are formulated for sensitive skin. We recommend checking ingredient lists carefully and patch testing before use.

Cruelty-free status varies by brand. Please refer to individual product pages for the most accurate information.

Store products in a cool, dry place away from direct sunlight to maintain product quality and stability.

We recommend consulting your healthcare professional before using active skincare ingredients during pregnancy or breastfeeding.

We recommend focusing on calming, non-comedogenic products that help manage oil production and strengthen the skin barrier. Azelaic acid is an ingredient that is considered to be the gold standard for clearing acne. Check out our collection here.

Ingredients like niacinamide, vitamin C, tranexamic acid, kojic acid, glutathione, and arbutin are commonly used to help brighten uneven skin tone. Check out our collection here.

Gentle, fragrance-free, and barrier-supporting products with calming ingredients like centella asiatica and ceramides are ideal. Check out our collection here.

Focus on hydration and barrier-repair ingredients such as ceramides, panthenol, and hyaluronic acid while avoiding harsh exfoliants temporarily.

A general routine order is: Cleanser → Toner → Serum/Ampoule → Moisturiser → Sunscreen (morning only). The general rule of layering is from thinnest texture to thickest.

Some people may experience irritation when combining active ingredients. If you're new to actives, we recommend alternating usage or introducing products slowly.

Most skincare products require consistent use for at least 4–8 weeks before visible improvements appear.

Yes — daily sunscreen use is essential to help protect the skin from UV damage and prevent premature ageing.

You can earn points by placing orders, signing up for an account, and participating in promotional activities. Find out more about our loyalty program here.

Points can be redeemed at checkout once you're logged into your account.

Only one discount code can typically be used per order unless otherwise stated.

Loyalty points expire within one year. Please refer to our loyalty program terms and conditions for the most up-to-date expiry information.

Our welcome discount code applies to full-priced items only and excludes products that are already on sale or participating in other promotions. Only eligible full-priced items in your cart will receive the discount.

If you believe your code should be working, please contact us with your order details and we'll be happy to assist.